Department for Handling Appeals, Control and Monitoring of Individuals and Legal Entities

Department for work with appeals of individuals and legal entities, internal control and monitoring

The department for working with appeals from individuals and legal entities, internal control and monitoring was created by order of the rector of the Samarkand Institute of Economics and Service No. 371 dated August 31, 2021.

The department for dealing with appeals from individuals and legal entities, internal control and monitoring works in accordance with the annual plan approved by the rector of the institute.

The main tasks of the Department for work with appeals of individuals and legal entities, internal control and monitoring:

The Department carries out its activities in accordance with the Law of the Republic of Uzbekistan “On Appeals of Individuals and Legal Entities” No. 445, adopted on September 11, 2017.

Careful and high-quality consideration of applications from individuals and legal entities at the Institute, improving the efficiency of personal and mobile receptions, systematic organization of office work, ensuring effective analysis and control, in particular, virtual and public receptions of the President of Uzbekistan, ensure thorough consideration and resolution of all complaints received in short term, in accordance with the law, and strengthen supervision, critically discuss the status of work with complaints at least once a week, eliminate existing problems and shortcomings notice, reporting to the ministry at the end of each quarter.

The department also carries out its activities in accordance with the Constitution of the Republic of Uzbekistan, the Law “On Education”, decrees and orders of the President of the Republic of Uzbekistan, resolutions of the Cabinet of Ministers of higher and secondary specialized education. with decisions, orders and resolutions of the Collegium of the Ministry of Education and Science.

Supervises and controls the implementation of the legislation of the Republic of Uzbekistan on higher education, decisions and orders of higher organizations, decisions of the Collegium of the Ministry, orders, instructions, letters, modem messages and telephone messages, as well as decisions and orders of the Council of the Institute.